Shipping policy
SHIPPING POLICY
Order Processing
Orders are normally processed within 1–2 business days after payment has been successfully confirmed.
Processing time includes order verification, preparation, personalization review where applicable, quality control and packaging.
Orders placed on weekends or public holidays will begin processing on the next business day.
Personalized orders may require additional processing time if:
- the uploaded logo or artwork is unclear;
- personalization information is incomplete;
- we need to contact the customer to confirm a design detail;
- the requested artwork cannot be used as submitted.
Processing time is separate from shipping time.
Shipping Destinations
DriveHarmony™ ships to a wide range of international destinations.
Available shipping methods depend on the customer’s delivery country and will be displayed during checkout.
If no shipping option appears for your address, we may currently be unable to deliver to that location.
Shipping Methods and Estimated Delivery Times
The available shipping services and prices are shown at checkout before payment is completed.
Estimated delivery times are:
Free Tracked Shipping:
7–14 business days
Priority Insured Tracked Shipping:
5–9 business days
These delivery times begin after the order has been processed and dispatched.
Delivery estimates are not guaranteed. Actual delivery times may vary because of:
- customs inspections;
- carrier delays;
- severe weather;
- public holidays;
- high-volume shopping periods;
- incomplete or incorrect addresses;
- circumstances outside our reasonable control.
Priority shipping provides a faster estimated delivery service but does not guarantee delivery on a specific date.
Tracking Information
Once your order has been dispatched, you will receive a shipping confirmation email containing the available tracking information.
Tracking updates may take several business days to appear after dispatch, particularly while a shipment is being transferred between international carriers.
Customers are responsible for monitoring their tracking information and contacting us promptly if they notice an unusual delay or delivery problem.
Shipping Costs
Shipping costs depend on:
- the selected shipping service;
- the destination country;
- the contents of the order;
- any optional shipping upgrades selected during checkout.
The final shipping cost will be shown before you complete your purchase.
Optional Priority Insured Tracked Shipping charges are generally non-refundable after the order has been dispatched, except where required by applicable law or where the shipment has been confirmed as lost.
Customs, Import Duties and Taxes
International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country.
Unless otherwise stated during checkout, these charges are not included in the product price or shipping cost and are the customer’s responsibility.
DriveHarmony™ does not control these charges and cannot predict the amount that may be applied.
Customers are responsible for complying with the customs regulations of their delivery country.
Address Accuracy
Customers must provide a complete and accurate shipping address when placing an order.
Please contact us immediately if you notice an address error.
We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
DriveHarmony™ is not responsible for delays, failed deliveries or lost shipments caused by:
- an incorrect or incomplete address supplied by the customer;
- a missing apartment, building or unit number;
- an incorrect postal or ZIP code;
- the customer’s failure to collect the package;
- refusal to pay applicable customs or import charges.
If an undeliverable package is returned to a warehouse, additional shipping charges may be required before it can be sent again.
Split Shipments
Some orders may be shipped in separate packages because products are prepared or dispatched from different facilities.
When this happens, the packages may arrive on different dates and may have separate tracking numbers.
You will not be charged additional shipping fees solely because an order is divided into multiple shipments.
Delayed Shipments
A shipment will not automatically be considered lost solely because it arrives later than the estimated delivery window.
If tracking has not updated for an extended period, contact us so we can review the shipment with the carrier.
Carrier investigations may take several business days to complete.
Lost Packages
If a package is confirmed as lost in transit before delivery, DriveHarmony™ will send a replacement order at no additional cost.
We may require the customer to provide information or cooperate with the carrier’s investigation before a replacement can be approved.
Where a replacement is unavailable or another remedy is required by applicable consumer law, we will provide the legally required remedy.
Damaged Packages or Incorrect Items
Please inspect your order as soon as it arrives.
Contact us promptly if:
- the product arrives damaged;
- the package arrives with missing items;
- you receive the wrong product;
- the personalization differs from the information submitted with the order.
Please provide:
- your order number;
- clear photographs or videos of the product;
- photographs of the packaging;
- a photograph of the shipping label.
Once the issue has been reviewed and confirmed, we will normally send a replacement at no additional cost.
Packages Marked as Delivered
If tracking shows that a package has been delivered but you cannot locate it, please:
- check around the delivery location;
- ask household members or neighbours;
- check with reception, building management or the local delivery office;
- contact the carrier using the tracking number.
Please then contact us if the package remains missing.
A delivered tracking status may require a carrier investigation before further action can be taken.
Contact Us
For shipping questions, tracking concerns or delivery problems, contact:
Please include your order number so our support team can assist you as quickly as possible.
