Refund policy

RETURN, REPLACEMENT & REFUND POLICY

We have a 30-day return policy for eligible non-personalized products. This means you have 30 days after receiving your order to request a return.

To be eligible for a return, the product must be unused, unworn, undamaged and returned in the same condition in which it was received, including all original packaging, accessories and documentation. You will also need your order number or other proof of purchase.

HOW TO REQUEST A RETURN

To request a return, contact us at:

info@driveharmony.com

Please include your order number, the reason for your return and, where relevant, clear photos or videos showing the issue.

Do not send your product to any address without contacting us first.

If your return is approved, we will provide the return instructions and the address of the appropriate available return warehouse for your region.

Products returned without prior authorization may not be accepted.

For change-of-mind returns, return shipping costs are normally the customer’s responsibility unless otherwise required by applicable law. If the product is defective, damaged or incorrect, we will cover the reasonable return or replacement costs.

PERSONALIZED AND CUSTOM-MADE PRODUCTS

Products made specifically according to the customer’s selections are considered personalized or custom-made products.

This includes products featuring:

• A customer’s name or custom wording
• A company or business logo
• A car-club or team logo
• Uploaded artwork or a personal symbol
• A specially requested design
• Any other customer-specific customization

Because these products are manufactured specifically for the customer, they cannot be returned, exchanged or refunded simply because the customer changes their mind, no longer likes the design, selected the wrong wording, or decides they no longer want the product.

Customers are responsible for checking all personalization details, spelling, uploaded logos and design selections before placing the order.

This restriction does not affect your statutory rights if the personalized product arrives defective, damaged, incorrect or materially different from the approved order.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order as soon as it arrives.

• The product arrives damaged
• The product is defective
• You receive the wrong product
• The personalization is different from the information submitted with your order
• An item is missing from the package

Please include your order number and clear photos or videos of the product, packaging and shipping label.

Once the issue has been reviewed and confirmed, we will normally manufacture and send a new replacement product at no additional cost to you.

You will not be charged again for the product or replacement shipping.

Where a replacement is unavailable, unsuccessful, or another remedy is required by applicable consumer law, we will provide the remedy required by law, which may include a refund.

PACKAGES LOST IN TRANSIT

If your shipment is confirmed as lost in transit before delivery, please contact us at info@driveharmony.com.

After confirming the issue with the shipping carrier, we will send a replacement order at no additional cost.

Where required by applicable law, other remedies may also be available.

CUSTOMER-SUBMITTED LOGOS AND ARTWORK

Customers must only submit logos, trademarks, images or artwork that they own or have permission to use.

DriveHarmony is not responsible for claims resulting from unauthorized artwork, trademarks or copyrighted materials submitted by a customer.

EXCHANGES

For eligible non-personalized products, the fastest way to receive another item is to request a return and, after the return is accepted, place a separate order.

Personalized products cannot be exchanged because of a change of mind, incorrect customer selections or incorrect information submitted by the customer.

If DriveHarmony made an error when producing the personalized product, we will provide a corrected replacement at no additional cost.

EUROPEAN UNION RIGHT OF WITHDRAWAL

Customers located in the European Union generally have the right to cancel an eligible online purchase within 14 days of receiving it, without providing a reason.

This right applies to eligible non-personalized products and is subject to the conditions established by applicable consumer law.

The right of withdrawal does not generally apply to products made according to the customer’s specifications or products that are clearly personalized.

This exception does not remove the customer’s legal rights where a product is defective, damaged, incorrect or not as described.

REFUNDS FOR ELIGIBLE RETURNS

Once we receive and inspect an eligible returned product, we will notify you whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days.

Your bank, credit-card provider or payment service may require additional time to process and display the refund.

Original shipping charges and optional shipping upgrades are normally non-refundable unless the product was defective, damaged, incorrect or applicable law requires otherwise.

If more than 15 business days have passed since your refund was approved, contact us at:

info@driveharmony.com

STATUTORY RIGHTS

Nothing in this policy limits or excludes any consumer rights or remedies that cannot legally be limited or excluded under the laws applicable to your purchase.